Shipping Policy

All Luara pieces are carefully prepared and shipped from Spain.

Production Times

Production times may vary depending on the piece and its configuration.

As a general guide:

• Collection pieces are usually ready to ship within approximately 1–2 weeks.

• Bespoke or highly personalized pieces may require approximately 3–4 weeks, or the timeframe specified during the design process.

• Some products may have different production times. Where this applies, the estimated timeframe will be shown directly on the product page.

The timeframes indicated are estimates and begin once the order has been confirmed and, where applicable, all personalization details have been approved.

Shipping Within Spain

We offer free shipping within Spain.

Once your order has been dispatched, you will receive a confirmation email with the available tracking information.

International Shipping

We ship internationally to the destinations available at checkout.

Shipping costs, where applicable, will be displayed before you complete your purchase.

Transit times vary depending on the destination and begin once the piece has been dispatched.

Taxes, Duties and Customs

Orders shipped outside the European Union may be subject to import taxes, customs duties, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping costs and are the responsibility of the recipient.

Luara does not control the amounts charged by customs authorities in each country.

Tracking and Delivery

Once your order has been dispatched, you will receive an email with the available tracking information.

It is the customer's responsibility to provide a complete and accurate delivery address and to ensure that someone is available to receive the parcel where necessary.

If you notice an error in your address after placing your order, please contact us as soon as possible at info@luarajewelry.com. We cannot guarantee that an address can be changed once an order has been prepared or dispatched.

Delays

Delivery times provided by carriers are estimates and may be affected by circumstances beyond Luara's reasonable control, including logistical delays, periods of high demand, weather conditions or customs procedures.

If you experience any issue with the tracking or delivery of your order, please contact us at info@luarajewelry.com and we will help you review it.

Damaged Orders or Delivery Issues

If your order arrives damaged, is defective or you receive an incorrect item, please contact us as soon as possible at info@luarajewelry.com, including your order number and photographs whenever possible.

We will review the issue and work with you to provide an appropriate solution.