FAQs
Choosing a piece of jewelry is personal.
Here you’ll find clear answers about our diamonds, materials, orders, shipping, returns and bespoke pieces.
Orders & Production
Are Luara pieces in stock or made to order?
We offer both Ready to Ship and Made to Order pieces.
Ready to Ship pieces are available for immediate dispatch. Most of our collection pieces are made to order and are usually ready in approximately 1–2 weeks.
Bespoke or highly personalized pieces usually take approximately 3–4 weeks, depending on the design.
If a piece has a different lead time, you’ll find it stated on the product page.
How do I place an order with Luara?
You can order directly through our website.
If you need help choosing a size, diamond, setting or would like to personalize a piece, contact us at info@luarajewelry.com and we’ll be happy to guide you before you place your order.
Can I order a piece for a specific date?
Yes. If you have a special date in mind, contact us before placing your order and we’ll confirm the available options with you.
Timing depends on the piece, configuration and material availability.
Are Luara pieces made in Spain?
Our pieces are prepared and shipped from Spain, and we work with specialized workshops and suppliers for production.
Shipping
Does Luara ship internationally?
Yes. We ship from Spain to the destinations available at checkout.
Shipping costs, where applicable, will be shown before you complete your purchase.
How long will my order take to arrive?
The total lead time depends on the production time of the piece and the destination.
As a general guide:
- Ready to Ship: prepared for immediate dispatch.
- Made to Order collection pieces: approximately 1–2 weeks of production.
- Bespoke and highly personalized pieces: approximately 3–4 weeks.
Once your order has been shipped, you’ll receive the available tracking information.
Is shipping within Spain free?
Yes. We offer free shipping within Spain.
Is my order insured?
Our jewelry shipments are handled using tracked courier services.
Where applicable depending on the shipping service and destination, the shipment will also include the relevant transit coverage.
Will I have to pay taxes or import duties?
For orders within the European Union, applicable taxes are shown according to the relevant regulations.
Orders shipped outside the European Union may be subject to import taxes, customs duties or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Returns
Can I return a piece?
Yes, as long as the piece is eligible for return.
You have 14 calendar days from the date you receive your order to exercise your right of withdrawal. The piece must be returned in its original condition, unworn, unaltered and undamaged, with its original packaging and documentation.
Pieces made to your specifications or clearly personalized — including certain bespoke designs, engravings or modifications made specifically for you — are not eligible for return due to a change of mind.
Please see our Returns Policy for full terms and conditions.
Who pays for return shipping?
The direct cost of returning the item is the customer’s responsibility, unless the return is due to a Luara error or a defective piece.
My piece arrived damaged or incorrect. What should I do?
Please contact us as soon as possible at info@luarajewelry.com, including your order number and, where possible, photographs of the piece and packaging.
We’ll review the issue with you and help find a solution.
Gold, Diamonds & Gemstones
What materials does Luara work with?
Our collection is primarily crafted in solid 18K gold, available in white, yellow or rose gold depending on the design.
Some pieces may be available in other gold alloys when specifically stated on the product page. For bespoke projects, we may also work with other materials such as platinum depending on the design.
We do not use gold plating or vermeil in our fine jewelry pieces.
Does Luara work with natural or lab-grown diamonds?
We work with both natural and lab-grown diamonds.
Both are real diamonds and share essentially the same chemical, physical and optical properties. The main difference is their origin: one forms naturally, while the other is created in a laboratory under conditions that reproduce the diamond-forming process.
The diamond origin is stated on each product or configuration.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds.
They have essentially the same chemical composition, crystal structure and physical properties as natural diamonds. The main difference is how and where they are formed.
What quality diamonds does LUARA use?
We select diamonds based on cut, proportions, color, clarity and overall appearance.
The exact specifications — including color, clarity, carat weight and origin — are stated on each product page.
For many of our pieces, we work with high-quality ranges such as DEF and VS or above, depending on the design and configuration.
What does DEF VS+ mean?
DEF refers to the diamond’s color range. D, E and F fall within the grades considered colorless on the gemological color scale.
VS+ refers to clarity. At these grades, inclusions are typically difficult to see with the naked eye.
A diamond’s overall quality depends on more than just these two factors, which is why we also pay close attention to cut, proportions and overall appearance.
Can I order a piece from the website with a natural diamond?
In many cases, yes.
If a piece is shown with a lab-grown diamond but you would prefer a natural diamond, contact us. We can review the available options and prepare a proposal based on the size and characteristics you are looking for.
Do you work with colored gemstones?
Yes. In addition to diamonds, we work with selected gemstones in certain collection pieces and bespoke projects.
Availability depends on the type of gemstone, size, quality and characteristics you’re looking for.
Certification & Authenticity
Are Luara diamonds certified?
Diamonds that meet the certification criteria stated for each piece are supplied with a report from a recognized gemological laboratory such as GIA or IGI.
As a general guideline, individual diamonds from 0.30 ct may include gemological certification depending on the design and configuration.
The product page will indicate when a certificate is included.
What information is included in a diamond certificate?
A gemological report may include information such as carat weight, color, clarity, cut, measurements, proportions and the diamond’s identification number, among other characteristics.
The exact information depends on the laboratory and the type of report issued.
What is the difference between GIA and IGI?
GIA (Gemological Institute of America) and IGI (International Gemological Institute) are independent gemological laboratories that assess and document diamond characteristics.
We work with internationally recognized certification and select the appropriate laboratory depending on the diamond and the piece.
Does every piece of jewelry come with a certificate?
Every Luara piece is delivered with the documentation relevant to the purchase and warranty.
When an individual diamond includes gemological certification, this is stated on the product page and the certificate is delivered with the piece.
Small diamonds used in pavé, halos or multi-stone designs do not necessarily have individual certificates.
Bespoke
Does Luara create bespoke jewelry?
Yes. Our Bespoke by LUARA service allows you to create a piece from scratch or adapt an idea to your style, budget and occasion.
We guide you through the design, metal, diamond or gemstone selection and the final details of the piece.
Can I design a bespoke engagement ring?
Yes. We create bespoke engagement rings using both natural and lab-grown diamonds, as well as selected colored gemstones.
We can help you choose the stone, proportions, setting style, metal and every detail of the design.
How does the bespoke process work?
The process starts with a conversation about the piece you are looking for, your style, preferences and budget.
We then select the diamond or gemstone, define the design and final details and, once everything is approved, production begins.
How long does a bespoke piece take?
As a general guide, a bespoke piece usually takes approximately 3–4 weeks once the design and all final details have been confirmed.
Timing may vary depending on the complexity of the piece, stone availability and the production process.
If you have a specific date in mind, contact us before starting the project so we can confirm timing.
Sizing & Personalization
How do I know my ring size?
We can help you determine your size before you place your order.
If you already own a ring that fits well, we can guide you on how to measure it correctly. We can also provide sizing guidance and help you choose the best method depending on the design.
For engagement rings, we recommend confirming the size as accurately as possible before production begins.
What happens if my engagement ring does not fit?
We offer a complimentary first resize within the first month for engagement rings that can be resized.
Certain designs, including some eternity rings or full pavé styles, may have resizing limitations or may require part of the piece to be remade.
If you are unsure about sizing, we recommend contacting us before placing your order.
Can I engrave my ring?
Yes. We can add an interior engraving — such as initials, a date or a short message — to most of our rings.
Contact us before placing your order to confirm that the design allows for engraving.
Please note that engraved pieces are considered personalized and may be excluded from returns due to a change of mind.
Can I personalize an existing piece from the website?
In many cases, yes.
We can review changes to the metal, diamond type, size, gemstone or certain design details. Contact us with the piece you are interested in and tell us what you would like to change.
Warranty & Care
Do Luara pieces come with a warranty?
Yes. Luara pieces are covered by a 2-year warranty against manufacturing defects, without affecting any statutory consumer rights that may apply.
The warranty covers issues caused by materials or manufacturing, but does not cover normal wear, scratches, impact damage, loss, misuse or work carried out by third parties.
Does Luara offer maintenance or repairs?
Yes. We can help with maintenance and repairs for Luara pieces beyond the warranty period.
The service and cost will depend on the type of work required.
How should I care for my jewelry?
We recommend storing each piece separately, avoiding impact and removing your jewelry before activities that may expose it to pressure, chemicals or abrasion.
For regular cleaning, you can use warm water, mild soap and a very soft-bristled brush. For deep cleaning, setting checks or maintenance, we recommend professional servicing.
Can’t find what you’re looking for?
Contact us at info@luarajewelry.com and we’ll be happy to help.